Crisis information

Cheree is unavailable to provide assistance if you are in a crisis, or if you are having a mental health emergency.

In an emergency situation call 000

If someone has attempted, or is at immediate risk of attempting to harm themselves or someone else, call triple zero (000) immediately

National emergency and mental health crisis numbers

All numbers listed below are available 24/7 and are free or the cost of a local call (some charges may apply to mobile users).

Acute Mental Health Situation:

There is an acute mental health assessment centre based at Nepean Hospital that operates 24/7 separate to emergency, for clients experiencing a mental health crisis. Simply turn up or:


Call the NSW Mental Health Access Line on  1800 011 511


The NSW Mental Health Line is a state-wide telephone number which puts you in touch with your local mental health service. Staffed by mental health professionals, the line gives NSW residents access to expert mental health advice, support and referrals for people dealing with a mental health problem and their families and carers. Where appropriate they can put you in contact with the local mental health crisis or acute care team. The Mental Health Line also provides advice about clinical symptoms, the urgency of the need for care and local treatment options for health and care service providers.

Crisis Telephone Counselling Services:

Lifeline 13 11 14

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline for support.

Beyond Blue 1300 22 4636

For anyone in Australia 24hrs  7 days a week who need to talk it out with a trained mental health professional. They are there to listen, provide information and advice, and point you in the right direction so you can seek further support. There is also a web chat service available from 3pm to midnight on their website

Kids Helpline 1800 551 800

Provides specialised help for young people aged 5 to 25 years, and is staffed by professional counsellors.

Suicide Call Back Service 1300 659 467

The Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide. People who are not linked in with current professional support can also access up to six sessions of ongoing counselling with the same counsellor at scheduled times.

MensLine Australia 1300 78 99 78

For men of any age who would like support, information or referral to assist them to deal with relationship problems in a practical and effective way.

Sexual assault, family and domestic violence Line 1800 424 017

For anyone in Australia who has experienced or is at risk of sexual assault, family or domestic violence and their non-offending supporters.